|21st Century Computing
connect with technology
or per-incident service
purchase, direct ship and install/setup at your factory or office
Hardware Maintenance Agreements include:
- Full on-site repair/replacement service for generic IBM-compatible
PC's, including attempts to recover the system to allow immediate work
- Monitoring and maintenance of Ethernet Networks using
reputable Hub/Concentrators and components and "sniffing" tools and
- Preventive Maintenance programs, backup/recovery procedure
development for all PC and Network users, and other problem prevention
- Target 2 hour response 9:00 AM to 5:00 PM, with emergency
after-hours and weekend service as necessary, as part of our normal
Software Maintenance Agreements include:
- Initial installation of new Operating Systems, Network Operating
Systems, agreed-upon "Standard Software" and preparation of new
- Knowledgeable on-call Help-desk service for "Standard Software"
such as Lotus 1-2-3; WordPerfect ; Microsoft Word ; MS Windows/9x,3.1,/NT,2000
Photoshop; MS Excel; Information Builders' FOCUS; Paradox;
Microsoft Access; Netscape and Microsoft IE browsers and others.
- Assistance with Internet access including routing, TCP/IP, DSL
and even Dial-up.
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